Contact Us

Have a question about how we research sweepstakes casinos, spot something that needs correcting, or want to share your own experience with a platform we cover? Here's how to reach us and what we can (and can't) help with.

How to reach the team

You can email us at [email protected] for general enquiries, review corrections, or feedback on our coverage of sweeps coins casinos and their welcome offers. We try to respond within a couple of business days. Please note we're an independent research and comparison site — we don't operate any of the sweepstakes casinos listed on acbankers.org, so we can't process deposits, redemptions, or account issues on a platform's behalf.

What we can help with

• Questions about how we evaluate and rank sweepstakes casinos, including our approach to comparing RTP-related information across operators
• Corrections if a welcome bonus, eligible-state list, or other detail on the site is out of date — operator terms change often, and reader tips help us keep pages current
• Suggestions for sweeps cash casinos or new sweepstakes casinos we haven't covered yet
• General feedback on site content, layout, or usability

What we can't help with

Because acbankers.org is a comparison and review resource rather than a casino operator, we're not able to assist with account verification, Sweepstakes Coins (SC) redemptions, identity checks, or payment disputes tied to a specific platform. For those matters, contact the sweepstakes casino directly through its own support channels — most publish a support email or live chat link in their account settings or help centre.

If you have concerns about your own play habits or want tools to manage time and spending on social casino platforms, our Responsible Gambling page has resources worth reviewing.

Before you write in about a specific offer

Welcome bonuses, Gold Coin packages, and free Sweepstakes Coins allowances change without much notice, and eligibility can vary by state. If you're asking about a specific promotion — say, a welcome bundle from one of the operators in our rankings — please check the operator's own terms page first, since we verify these periodically but can't guarantee real-time accuracy on every visit.

Questions about our editorial approach

We're happy to explain how a page was put together, including how we weigh factors like game variety, redemption terms, and daily reward structures when ranking operators. You can read more about who's behind the site on our About Us page, and our Terms and Conditions page covers the legal basis for using acbankers.org.

A note on legal and state-specific questions

We often get asked whether a particular sweepstakes casino is available or permitted in a reader's state. We can point you toward general information, but availability varies by state, some jurisdictions restrict or prohibit sweepstakes casinos, and operators frequently decide for themselves which states they serve. We can't offer legal advice on your personal situation — if you need certainty, check the operator's published eligible-states list and, where relevant, your state's current guidance.